Frankie Ottoman - Short

Unfortunately we cannot accept returns for change of mind, products that do not fit in your home so please select and purchase carefully.

 

If we chose to negotiate this, proof of payment must be supplied, goods must be in perfect conditions and return delivery cost will be the customers responsibility.

 

Requesting fabric cutting’s is recommended as to not be disappointed about movement in velvets, and to confirm the final look, feel and colour of fabrics in your own home. We do not accept returns for change of mind of fabric.

 

If the fabric you've order via the website has become discontinued or out of stock, we will work with you to find a suitable substitute and provide a refund or invoice for any difference in the fabric cost. 

Full payment is required before any products will be put into production.

 

Once you are notified that your goods are ready for delivery/collection they need to be collected/delivered in 7 working days or a storage rate may be applied.

 

If you require delivery, each job is quoted individually and will be subject to an additional delivery fee.

 

Delivery charges that are applied to orders online are subject to change with quotation of address/time/date of delivery.You will be contacted if there is an additional charge.

 

Delivery carrier is subject to delivery address and availability at time of the booking.

 

Difficult access to premises needs to be notified to While She Waits at the time of order placement, we are not liable for items that can not be delivered to a premises with inadequate access. An additional fee will be charged for inadequate access - or a failure to accept delivery on the nominated day and time.

 

We do not accept responsibility of products damaged once they leave our premises.