Question 1

Are You Products Made To Order?

Accepted Answer

Yes. All of our ottomans, upholstered benches, custom bedheads and soft furnishings are made to order, ensuring each piece is crafted uniquely just for you.

Question 2

What Is The Leadtime For Made To Order Pieces?

Accepted Answer

Our lead times are generally 4-6 weeks from confirmation of your order. 
Our production team will notify you with updates and schedule delivery once your order has been completed.

During our pre-christmas peak order season - (Nov-Dec) - lead times can stretch out. If orders are delayed during this time you will be notified.

Question 3

Can I Customise The Size Of Your Products?

Accepted Answer

Yes, all of our products come standard in the sizes shown in the product description, however we can customise sizes to suit your space, location or project.

We have qualified Interior Designers on our team! 
We would produce a design drawing for your approval prior to production of a custom-sized piece. 
Once we have your approval the custom piece would go into production.

Prices do vary for custom sizes and would be quoted separately.

Question 4

Do You Offer Fabric Samples?

Accepted Answer

Yes we do!
You can purchase one of the samples in our fabric range for $4.00 per sample.

If you have a fabric in mind - but don't see anything similar in our options, we can source something for you - or you can specify your own fabric online at check out.

Question 5

Can I Return a Made To Order Product?

Accepted Answer

Unfortunately we cannot accept returns on made-to-order items, for change-of-mind. 
Because our pieces are tailored to your own personal selections and requirements - they are made especially for you!

If there is a problem with the quality of your order - we are more than happy to review. please email us directly at: studio@whileshewaits.com.au

Question 6

Do You Offer Trade Pricing?

Accepted Answer

Yes,

Question 7

Do You Take On Custom Projects?

Accepted Answer

Yes we do!
We have qualified Interior Designers on our team - and can arrange to measure custom projects based in and around Sydney NSW.

Email us directly at: studio@whileshewaits.com.au with your custom project details and we would be more than happy to discuss these directly.

Question 8

Can We Order For Commercial Projects?

Accepted Answer

Yes you are more than welcome to place larger quantity orders for commercial projects.
If you have a set deadline we are happy to discuss options - and confirm any additional lead times required to meet larger quantity orders.

Question 9

How Do We Care For Our Upholstered Piece?

Accepted Answer

We recommend regular gentle vacuuming to remove surface dust. 
Prompt attention to spills. General care instructions are provided with each order.

FAQ.

Frequently asked questions