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FAQ.
Frequently asked questions
Our lead times are generally 4-6 weeks from confirmation of your order.
Our production team will notify you with updates and schedule delivery once your order has been completed.
During our pre-christmas peak order season - (Nov-Dec) - lead times can stretch out. If orders are delayed during this time you will be notified.
Yes, all of our products come standard in the sizes shown in the product description, however we can customise sizes to suit your space, location or project.
We have qualified Interior Designers on our team!
We would produce a design drawing for your approval prior to production of a custom-sized piece.
Once we have your approval the custom piece would go into production.
Prices do vary for custom sizes and would be quoted separately.
Unfortunately we cannot accept returns on made-to-order items, for change-of-mind.
Because our pieces are tailored to your own personal selections and requirements - they are made especially for you!
If there is a problem with the quality of your order - we are more than happy to review. please email us directly at: studio@whileshewaits.com.au (studio@whileshewaits.com.au)
Yes we do!
We have qualified Interior Designers on our team - and can arrange to measure custom projects based in and around Sydney NSW.
Email us directly at: studio@whileshewaits.com.au (studio@whileshewaits.com.au)with your custom project details and we would be more than happy to discuss these directly.
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